Privacy Policy

Lino Bianca respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase from us, contact us, subscribe to our mailing list or otherwise interact with our online store.

For the purpose of this policy, “Lino Bianca”, “we”, “our” or “us” refers to Lino Bianca, an Australian online retail boutique selling Italian linen clothing.

1. Personal Information We Collect

We may collect personal information from you when you:

• browse or use our website;
• create an account;
• place an order;
• contact us with an enquiry;
• subscribe to our email list;
• enter a promotion or respond to a survey;
• interact with us through social media; or
• otherwise provide information to us.

The types of personal information we may collect include:

• your name;
• billing and shipping address;
• email address;
• phone number;
• order details;
• payment and transaction information;
• account login details, where applicable;
• customer service correspondence;
• returns and exchange information;
• marketing preferences;
• website usage information;
• device, browser, IP address and cookie information.

We do not intentionally collect sensitive information unless it is necessary and you provide it voluntarily.

2. How We Collect Personal Information

We collect personal information directly from you when you provide it to us through our website, checkout, contact forms, email, social media or customer service interactions.

We may also collect certain information automatically through cookies, analytics tools, Shopify features, advertising pixels and similar technologies when you use our website.

3. Why We Collect and Use Personal Information

We collect and use your personal information to:

• process and fulfil your orders;
• provide order confirmations, shipping updates and customer support;
• manage returns, exchanges and refunds;
• respond to your enquiries;
• operate, maintain and improve our website;
• provide a secure checkout experience;
• personalise your shopping experience where appropriate;
• send marketing emails where you have subscribed or where permitted by law;
• manage promotions, customer feedback and product reviews;
• detect fraud, security issues or misuse of our website;
• comply with legal, tax, accounting and regulatory obligations.

4. Email Marketing

If you subscribe to the Lino Bianca mailing list, we may send you emails about new Italian arrivals, styling notes, linen care guidance, seasonal edits, promotions and brand updates.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at the email address listed below.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, improve your shopping experience, analyse website traffic, remember preferences, support checkout, and assist with advertising or retargeting.

You may be able to disable cookies through your browser settings. However, some website functions may not work correctly if cookies are disabled.

Depending on the final Shopify setup, we may use tools such as Shopify analytics, Google Analytics, Meta Pixel, Pinterest Tag, email marketing platforms or similar services. These tools may collect information about how visitors use our website.

6. Payment Information

Payments are processed securely through Shopify and/or third-party payment providers. Lino Bianca does not store full credit card details on its own systems.

Payment providers may collect and process your payment information in accordance with their own privacy policies and security standards.

7. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business and provide services to you, including:

• Shopify and ecommerce platform providers;
• payment processors;
• shipping and delivery providers;
• email marketing providers;
• website hosting and technology providers;
• analytics and advertising providers;
• customer service, accounting, legal or professional advisers;
• fraud prevention and security providers;
• government, regulatory or law enforcement bodies where required by law.

We only disclose personal information where it is reasonably necessary for our business operations, customer service, legal compliance or as otherwise permitted by law.

8. Overseas Disclosure

Some of our service providers, including Shopify, payment processors, analytics tools, advertising platforms and email marketing providers, may store or process information outside Australia.

Where personal information is disclosed or processed overseas, we take reasonable steps to use reputable service providers and protect your information in accordance with applicable privacy obligations.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure website technology, restricted access to customer information, password protection, secure payment processing, staff training and use of reputable ecommerce and technology providers.

No method of online transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

10. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer service, accounting, legal compliance, fraud prevention and business record keeping.

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely store it in accordance with applicable requirements.

12. Children’s Privacy

Our website is intended for general retail customers and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

13. Links to Other Websites

Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact Us